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What are the terms for your 7-day Money Back Guarantee?

If for any reason you are not completely satisfied with your True Story products, you may send them back to us and we will refund you for the products you ordered (shipping fee not included). Before you proceed with your refund request, please go through our Money Back Guarantee policy: 

  • A person can only request for a full refund for a specific True Story product once a year.
  • The product/s being returned should at least be half full and are still in their original product boxes.
  • It takes 7 business days upon receipt of the returned order to approve and process a refund request. It may take another 7 business days for the payment to reflect on your account.  
  • True Story will not refund if we determine that our Refund Mechanics are being abused 


1. Email with your Refund Request Form accurately filled out within 7 days of receiving the package
Refund Request Form
      • Name:
      • Order Number:
      • Reason for return:
      • Shipment date of return package:
      • Courier used and tracking number for return:
      • Preferred refund method:
*Attached photo of the return package
*Email subject line: Refund Request [Order Number]

    2. Ship out the products you are returning in its original packaging within 7 days of receiving the package. Its original packaging includes the pump bottle, bottle cap, and individual product box.



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